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IDProjectCategoryLast Update
0015788AI War 1 / ClassicCrash/ExceptionSep 14, 2014 5:10 pm
Reporterpd82f Assigned ToChris_McElligottPark  
Severitycrash 
Status resolvedResolutionfixed 
Product Version8.005-8.006 
Fixed in Version8.013 
Summary0015788: AIWar crashes on Windows after some minutes
DescriptionHi. Latest version of AIWar (the download release, not Steam version) is crashing on Windows (on my Linux machine it is working). First the planet view freezes whilst build menus and hover info boxes remain functional, then the game crashes at all and the "oops" dialog is coming up. The crash report is attached. Thanks in advance for investigating the issue!
TagsNo tags attached.
Internal WeightNew

Activities

pd82f

Sep 8, 2014 5:51 pm

reporter  

2014-09-08_232218.7z (14,099 bytes)

pd82f

Sep 8, 2014 6:48 pm

reporter   ~0039193

Just tested the Steam edition 8.006. There is the same bug (on my machine). The game starts to allocate memory until it crashes a few minutes after starting the campaign. I have got the impression that switching to the desktop (causing the game to pause) and back maybe has some influence, since it seems to increase the chance of the issue to occur. Btw. the Linux version still runs fine...

Chris_McElligottPark

Sep 9, 2014 12:33 pm

administrator   ~0039195

Okay, 8.007 is out and hopefully fixes this: http://arcengames.com/mediawiki/index.php?title=AI_War_-_Current_Post-8.000_Beta#Official_8.007

Thanks!

pd82f

Sep 9, 2014 2:09 pm

reporter   ~0039196

Hi, thanks for the patch. It seems to resolve the memory leak. Version 8.007 doesn't allocate lots of RAM anymore until IT crashes. But unfortunately the planet view freezes after some zoom in zoom out activities. The rest of the UI remains responsive, you can access the hover info boxes as well as the game menu via ESC calling the main menu. Also switching to the galaxy map works, though only the priority buttons appear, not the map itself. As mentioned: memory allocation is stable at about 650MB, CPU load = 0. Since one can normally quit the game via the main menu, there is no crash-log written.

Let me know, if you need more info. Thanks!

pd82f

Sep 9, 2014 2:31 pm

reporter   ~0039197

BTW, how can I (temporarily?) revert to version 8.003, that worked very well on my machine (I have the 8.000 download archive)? Thanks in advance!

Chris_McElligottPark

Sep 9, 2014 2:32 pm

administrator   ~0039198

Well, I'm glad that solved the crash at least! In terms of the other issue... that is very odd indeed, hmm. Can you try verifying your game cache just to be sure everything is okay there?

How long does it take before it stops drawing some of the images like that? How much free RAM does your machine have when it is having these problems? Does switching to windowed mode and then back to fullscreen mode fix it?

Thanks!

pd82f

Sep 9, 2014 3:43 pm

reporter   ~0039199

Hi, regarding:

- gamecache: I tested on the non Steam release 8.0007, so this shouldn't be relevant then, right?

- time until freeze: about 2 minutes

- RAM: about 1.5 GB of 2.0 GB physical RAM free before start, then about 0.8 of 2.0 GB free while running

- Switching from full screen to windowed mode and back works, while planet view is frozen, but doesn't solve the issue.


I have found the output_log.txt. There is an issue constantly reported until one exit from the game (I have attached that file):

--- snip ---
HandleD3DDeviceLost
  HandleD3DDeviceLost: still lost
Skipped rendering frame because GfxDevice is in invalid state (device lost)
 
(Filename: Line: 1494)
--- snap ---


I'll try to update my GFX card drivers (an somewhat outdated HD3850...) and keep you posted about the result.

Thanks!

pd82f

Sep 9, 2014 3:44 pm

reporter  

output_log.7z (2,165 bytes)

pd82f

Sep 9, 2014 4:18 pm

reporter  

pd82f

Sep 9, 2014 4:21 pm

reporter   ~0039200

Well, the update of the drivers itself was successful. But it hasn't solved the problem, unfortunately... I've attached the output_log.txt.

Please let me know how to revert back to version 8.003/8.004 since I played for hours with that version without having any trouble...

Thanks in advance!

Chris_McElligottPark

Sep 9, 2014 5:21 pm

administrator   ~0039201

There is a new version 8.008 that should fix your problem: http://arcengames.com/mediawiki/index.php?title=AI_War_-_Current_Post-8.000_Beta#Official_8.008

If you wish to revert to 8.003, you can do so in the steam beta tab, but bear in mind that you don't want to stay on that version forever, as the game will continue to evolve.

Thanks for your patience with this, and for reporting your findings as they happen -- without you and the three or so others to test these releases, I'd be absolutely blind, because this issue doesn't happen to anyone on staff here. Even if you do wind up still having troubles and go back to 8.003 so that you can just _play_ in the short term, I'd appreciate it if you wouldn't mind checking out new versions to see if I've resolved your issue so that you don't have to be on a backwards version.

At any rate, I think I have a pretty good idea of what the problem was (framerate runaway causing some ram stuff), and this new one -- knock on wood -- ought to do it.

pd82f

Sep 9, 2014 6:15 pm

reporter   ~0039202

Hi, thanks for the reply. I just tested the 8.008 and was able to play much "longer" now until the freeze occurred (about 20 minutes each game). But then it happened again. In case you need any log-files, please let me know. The output_log.txt shows still the same issue (as reported above).

Fortunately the "Save game" functionality seems to work well, even when the main view freezes...

I'll continue to test next versions (of course ;-)). Since I'm off the next three days, I'll come back to you Friday night at the earliest...

Thanks for your support!

Chris_McElligottPark

Sep 9, 2014 7:09 pm

administrator   ~0039203

Okay, thanks for the heads up!

Chris_McElligottPark

Sep 10, 2014 9:36 am

administrator   ~0039204

Okay, new version for whenever you are ready: http://arcengames.com/mediawiki/index.php?title=AI_War_-_Current_Post-8.000_Beta#Official_8.009

I _think_ that I got this, this time. Was totally an error on my part, and not anything engine-related, I'm pretty positive. Thanks again for your patience with this!

keith.lamothe

Sep 13, 2014 10:02 am

administrator   ~0039221

Has anyone seen this since 8.013? Thanks :)

pd82f

Sep 14, 2014 4:53 pm

reporter   ~0039229

Hi, thanks for the new version. I tested the 8.013 extensively yesterday night. Everything runs smooth, no freezing of the UI anymore.

I think, you can close this issue :).

Thanks again for the outstanding support!

Chris_McElligottPark

Sep 14, 2014 5:10 pm

administrator   ~0039230

Wonderful! That's absolutely great news, and thank you again for your patience. :)

Issue History

Date Modified Username Field Change
Sep 8, 2014 5:51 pm pd82f New Issue
Sep 8, 2014 5:51 pm pd82f File Added: 2014-09-08_232218.7z
Sep 8, 2014 6:48 pm pd82f Note Added: 0039193
Sep 9, 2014 12:02 pm Chris_McElligottPark Assigned To => Chris_McElligottPark
Sep 9, 2014 12:02 pm Chris_McElligottPark Status new => assigned
Sep 9, 2014 12:33 pm Chris_McElligottPark Note Added: 0039195
Sep 9, 2014 12:33 pm Chris_McElligottPark Status assigned => feedback
Sep 9, 2014 2:09 pm pd82f Note Added: 0039196
Sep 9, 2014 2:09 pm pd82f Status feedback => assigned
Sep 9, 2014 2:31 pm pd82f Note Added: 0039197
Sep 9, 2014 2:32 pm Chris_McElligottPark Note Added: 0039198
Sep 9, 2014 3:43 pm pd82f Note Added: 0039199
Sep 9, 2014 3:44 pm pd82f File Added: output_log.7z
Sep 9, 2014 4:18 pm pd82f File Added: output_log_20140909_2215.7z
Sep 9, 2014 4:21 pm pd82f Note Added: 0039200
Sep 9, 2014 5:21 pm Chris_McElligottPark Note Added: 0039201
Sep 9, 2014 6:15 pm pd82f Note Added: 0039202
Sep 9, 2014 7:09 pm Chris_McElligottPark Note Added: 0039203
Sep 10, 2014 9:36 am Chris_McElligottPark Note Added: 0039204
Sep 13, 2014 10:02 am keith.lamothe Note Added: 0039221
Sep 13, 2014 10:02 am keith.lamothe Status assigned => feedback
Sep 14, 2014 4:53 pm pd82f Note Added: 0039229
Sep 14, 2014 4:53 pm pd82f Status feedback => assigned
Sep 14, 2014 5:10 pm Chris_McElligottPark Internal Weight => New
Sep 14, 2014 5:10 pm Chris_McElligottPark Note Added: 0039230
Sep 14, 2014 5:10 pm Chris_McElligottPark Status assigned => resolved
Sep 14, 2014 5:10 pm Chris_McElligottPark Fixed in Version => 8.013
Sep 14, 2014 5:10 pm Chris_McElligottPark Resolution open => fixed